Testing positive to a brighter outlook

The COVID-19 pandemic has no doubt affected every country around the world in ways no one could have ever imagined. It shows the extent and importance we put on globalisation and being connected to other places around the world, especially as isolated as we are in Australia. But that’s all be put on hold and consumer behaviour has changed because of it. They say it takes 28 days to turn action into a habit and now that we have been living with restrictions for about six months, these habits are here to stay.

But change is not bad. Change is good; it keeps us on our toes. And so, we’re flipping our mindset and taking a look at how Australian consumer behaviour has changed and what opportunities are emerging from it.

Consumers are supporting local businesses

Restrictions on free movement around the country began to impact the supply of products most Australian took for granted. In addition, the closure of many Australian businesses due to social and economic impact of the pandemic was felt very personally on a local level. With ‘mateship’ at the core of our cultural DNA, Australians have turned to support local and ‘Australian Made’. It is the feeling of “we’re all in this together” that has compelled consumers to actively switch their spending to prioritise buying from local businesses. This is an opportunity for like no other. Your locals want to support you, they want to buy your products and use your services. They are even willing to pay more than what they usually would, knowing they are helping another family put dinner on the table.

Everyone is online, a whole lot more

People have not been able to connect with others physically, but that hasn’t stopped anyone. The internet and social media have been intrinsic to human connection over the past six months. Previously, social media and digital technologies were seen as a distraction, however now, they are far more significant as they offer modes for human connection, channels for consumer experiences, entertainment, brand awareness and voice, customer conversions and information and news. This newfound dependence on the internet and social media is an opportunity. You know where your consumers are and with a bit of research, you’ll know what they like. You can create content to get their attention and inspire them from, literally, the palm of their hand. And what’s better, is that they can purchase from you right then and there. Make sure you’ve got your online shop up and going! While pretty much all categories of spending has seen a declined, online shopping has actually had a boost.

People are actively looking for new hobbies

Australians have hit the pause button on their normal lives. No more commuting, no more sport, no more gym sessions or dance lessons. No more weekend trips away (or even planning holidays, for a fact). This has given people time to get back to basics. There was a surge in the demand for baking ingredients, people have loved local bars’ cocktail kits, veggie garden sets and seedlings sold out and everyone has bought a puzzle. How can you adapt your product or service in a way that consumers can engage with from their home or within their local surrounds? If you are a yoga studio, start online class subscriptions. This can run adjacent to classes held in-person. All you need is a device with Zoom set up and you are good to go. What an awesome way to extend the accessibility of your studio space and gain new members. If you sell a product, maybe think about how you can turn that into more of an experience for the consumer. For example, the make-at-home cookie kits from local bakeries and cake shops have been a hit, especially with kids and families.  Now is the time to adapt, so go for it!

With all this negative, it’s hard to keep your head above water. But sometimes the best thing you can do is flip your mindset to see the glass half-full. Change is always a good, it’s challenging, but it’s good.

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Korff Wealth

Korff Wealth

Complete Rebrand

the brief

We were thrilled when we received the brief to work on the rebrand and name change for the former, Yellow Brick Road Wealth and Management, Northern Rivers, which is now operating under Korff Wealth. The business saw an opportunity to restructure and rebrand during the current COVID-19 crisis. With the current economic climate, Australians need expert financial advice they can trust, more than ever. And so, it was the perfect time to strategically review the business and position for future growth.

 

our response

It was time for Yellow Brick Road Wealth Management to rebrand and restructure and position themselves in the market as Korff Wealth. With Barefruit's client services and branding expertise, we made this happen with a complete rebrand. The team worked with the client on the strategic direction for the brand's future as well as the visual aspects, including a new brand name, brand image, and brand logo and brand-new website which was designed by our creative lead and put together by our digital team who assisted in organising, uploading and optimising content. As well as completely rebranded both offices Ballina and Lismore.

To inform the public of Korff Wealth's rebrand, Barefruit created an integrated campaign, that combined both online and traditional advertising. We placed online ads in GIF format to capture the attention of people searching for financial advice. This was complimented with a newspaper article and press ads that were scheduled in the local Northern Star and The Ballina Advocate over a period of four weeks as well as other collateral.

Korff Wealth Brochure for Rebrand
Korff Wealth ad for Rebrand
Korff Wealth GIF for Rebrand
Korff Wealth logo for Rebrand
Korff Wealth newspaper ad for Rebrand
Korff Wealth newspaper ad 2 for Rebrand

the fruits

The result is a slick, and professional rebrand that the client is very happy with. Korff Wealth, with its new name, new logo, brand-new website, new social media pages, and signage for the Ballina and Lismore offices will certainly be attracting old and new customers looking for an expert, objective financial advice across wealth management, insurance and lending.

The Korff Wealth rebrand was promoted in the local newspapers to help spread the word within the local community about the finance company's recent changes. This included paid advertorials and half page ads in the Byron Echo, the Ballina Advocate and the Northern Star.

 

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Thinking differently in these crazy times

Our local business community has suffered so many blows over the past few months. But, nothing could prepare us for the current COVID-19 situation.

While you are self-isolating (and provided you aren’t already overloaded with homeschooling) here are some proactive things you can do right now to nurture your business. Your community still wants to hear from you – even if your doors are closed or your services have been temporarily shut down.

Step 1

The first step is to get your digital ducks in a row. Assets like social media accounts, websites and sales and marketing software have become vital during these times of reduced human contact. This is a fitting time to start posting more on your Facebook page or Instagram account. Or perhaps learn about Ads Manager and email platforms like MailChimp. You can then integrate your digital platforms. For example, put an Instagram feed on your website and direct your Facebook ads to a landing page. Tidying all these things will help make sure they deliver in the most effective and efficient way. There are endless resources such as webinars, YouTube videos and step by step instructions to assist with this.

Step 2

Once you have sorted the best ways for you to keep the conversation going with your community, take the time to consider your tone of voice. This can vary, but it should suit your brand and be authentic. It will likely be best received if it is calm, positive, helpful, informative or empathetic. Tasteful humour is a good one, but please be sensitive and very mindful about how others may interpret your messages. Additionally, people are already bombarded with information about the virus, so it's worth thinking about ways your voice can stand out from the crowd.

Step 3

Now that you have established lines of thoughtful communication, brainstorm ways to adapt your service delivery. Be the solution to the problems that people are experiencing. A great example is how quickly most of our cafes started offering home delivery. Another example is how local fitness trainer Rikki Lee started a Facebook group with free daily workouts. Think creatively about how best to utilise your skills. You could become a virtual consultant, providing useful information that is relevant to what you do and to your customers. Zoom chats, Facebook live, Watch parties and Google Hangouts are all relatively easy and fun ways to deliver your messages.

 

Staying in contact with your business, employees, customers and suppliers could be a wonderful way to stay focussed on your passion. Share that passion whenever possible. There is no better time to surprise and delight your customers with excellent service. Your kindness, compassion and attention to detail WILL be remembered when we all come out the other side.

We are all in this together.

From the Barefruit Team

Raine & Horne – You List We Donate Campaign

Raine & Horne Real Estate Ocean Shores & Brunswick Heads

Supporting Aussie farmers - You List, We Donate Campaign

Raine & Horne Landing Page

Raine & Horne Landing Page

the brief

Client needed to get more properties listed in 2018. The client would like to donate $1000 to the Aussie Helpers Farmer Charity for every home listed between now and the 31 st of January. The initiative hopes to help Aussie farmers in hardship with financial support. Help us, help the farmers!

Have as much presence as possible with an enticing offer over three month period to generate leads eventually resulting in listings.

our response

To keep within budget, we were to utilise client’s current media buy (local press, digital, social, EDM/database, radio) for an integrated campaign across all possible channels.

Raine & Horne DL Flyer

Raine & Horne DL Flyer

Raine & Horne Advertisement

Raine & Horne Advertisement

the fruits

Generated ‘Aussie Farmer’ campaign awareness through regular EDMs, Radio, Flyers, Website, Social, PR and Editorial.

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We won – Lennox Head’s Business of the Year 2016!

It’s the award that all Lennox Head business owners would love to win, but only one can take it home.

The winner of Lennox Head Chamber of Commerce Awards ‘Business of the Year’ was announced last night at Club Lennox and we couldn’t be prouder!

We took home the award for Business of the Year, as well as the award for the Professional Services category.

"We are so honoured to win an award so close to our hearts and home, especially being up against so many other wonderful contenders, many of which we know - it must have been a tough one for the judges,” Chief Juicer Claire Harding says.

“We proudly live and raise our family in the beautiful town of Lennox, and, chose to start our business here," she says.

Employing a team of specialists to suit our clients. With three account managers that support us and act as our clients’ day to day point of contact, as well as graphic designers, web designers, photographers and key industry partners.

We are greatly involved within the local community. Supporting and working with local businesses including Beef+Beach Lennox Head who also took home the award for the ‘Best Visitor Experience’ last night.

“We are very proud to be Lennox residents, business owners and a part of the local community. Barefruit was established with one thing in mind – We want to do what we love, for people and brands that interest and inspire us. We want to be part of their business and help them grow,” Claire Harding says.

Winning an award isn’t something new for us - in 2015 we won, ‘Best Home-Based/Online Business’ at the Ballina Chamber of Commerce Awards, ‘Excellence in Small Business' at the Northern Rivers Business Awards and were also ‘State Finalists’ in the NSW Business Awards in Sydney.

Barefruit are state finalists in the NSW Business Awards

Lennox Head based marketing company, Barefruit Marketing, were recently announced as state finalists in the 2015 NSW Business Chamber State Business Awards Gala for Excellence in Small Business. This award celebrates and recognises business excellence in NSW.

This Friday evening, Barefruit Marketing owners and founders Claire and Evan Harding will head to the State Finals held at the Pavillion Darling Harbour, in Sydney for the decider of who will be crowned the winner.

Barefruit Marketing is a marketing agency passionate about every aspect of marketing and their community. They offer a full marketing service including strategy and planning, design, advertising, digital strategies, social media,promotions, websites, public relations and events.

This year, has been a huge success for Barefruit, being named the 2015 Best Home-Based and Online business at the Ballina Coast & Hinterland Business Excellence Awards and the 2015 Best Small Business at the Northern Rivers Business Awards.

“Living in the Northern Rivers on the North Coast of NSW we are surrounded by amazing brands, built by incredibly talented people and we are so excited to be representing Ballina (as the Home Based Winner), Northern Rivers (as the Small Business winner) and Lennox Head.”

Their business is up against 15 other small businesses within the state. They are the only business from the Northern Rivers area in the Excellence in Small Business category and one of seven Northern Rivers businesses to be nominated as a finalist in the NSW Business Awards.

Barefruit ‘bears fruit’

We're really proud to have won best home-based and online business award, at this year's 2015 Ballina Coast & Hinterland Business Excellence Awards.

Operating for four years, Barefruit Marketing is the creation of a husband and wife team who together have over 30 years experience as marketing consultants in the communications industry.

This was a proud moment for Claire and Evan who have a great passion for every aspect of marketing, from cultivating creative concepts, planning and strategising to implementing and delivering the best possible solutions for their clients.

“It’s been a absolute honour to be presented with this award. Since making the move from the UK to the Northern Rivers we have been very lucky to be surrounded by incredibly talented and creative people in the community who have inspired and supported us. We’ve never looked back.”

In Mr Harding’s acceptance speech he thanked his wife and business partner; made very special mentions to his clients including BCMC and Horizon Motorhomes who won the Business of the Year award; the talented Barefruit team, stating that ‘we are only as good as our team’ and also acknowledged the Ballina Chamber of Commerce for the recognition of the work Barefruit Marketing does in the community.

Barefruit Marketing works independently as a marketing department or alongside an existing marketing team and offers a full marketing service including design, advertising, digital strategies, social media, promotions, websites, public relations and events.